Clinic Privacy and Confidentiality Policy
PRIVACY POLICY & DISCLAIMER
COMPLEAT VITALITY WEBSITE PRIVACY POLICY
This privacy notice discloses the privacy practice for the website of www.compleatvitality.com.au and the services provided by www.compleatvitality.com.au and principle Naturopath Elissa-Rae Cooper. We committed and respectful to protecting your privacy and, as such, this Privacy Policy informs you about how we might collect, hold, use or disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy may be altered from time to time and changes will be effective immediately . Is your responsibility to review our Privacy Policy regularly and make sure that you are up to date with the changes.
Who We Are
The website address we use is: https://www.compleatvitality.com.au
Collection Of Personal Data
Elissa-Rae Cooper, the founder of Compleat Vitality is the sole owner of the information collected on this site, however, for the purpose of this policy “we” refers to Elissa-Rae.
The type of information we collect may include the following:
your name;
your contact details including email address, address and telephone number;
your demographic information such as state and/or postcode;
your preferences and opinions; and
any other information requested on this website or otherwise requested by us or provided by you;
Personal information will commonly be collected directly from you as a part of providing you with our services or when you purchase products offered on this website.
Using Your Personal Data
The use and collection of your personal data will be utilised for purposes such as;
to contact and communicate with you;
for internal record keeping of Compleat Vitality;
for website operation and maintenance
for market research and business development including website development;
to set up a client account for supplement and product orders through our other suppliers which is offered as part of our service (such as Vital.ly and/or Ariya Health);
marketing, including direct marketing; and
to run competitions or offer other additional benefits to you. Your personal information will not be passed on to any third party.
From time to time we will use your email address to send out newsletters via Mailerlite or MailChimp to you containing useful information to help you get the most out of our services, however, if you do not wish to receive such emails, you are able to unsubscribe at any time.
All of your personal information, including name, addresses and contact details, stored by us and will never be available publicly.
Disclosure of Personal Data
Generally speaking, we will disclose your personal information for the purposes for which we collect it, however, typically, it is only for the purpose of providing you with our services (and list of the services we provide are available on our website). In addition, we may disclose personal information:
for the purpose of providing information, products, services or marketing to customers;
to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
The Website currently uses the following third-party service providers:
Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
MailerLite and MailChimp– this service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications. Please refer to MailerLite and/or MailChimp’s privacy policy for further information.
Simple Clinic – this service is used for booking appointments to provide our service. We store your name and email address for purposes of making appointment bookings and sending reminders. Please refer to Simple Clinic’s privacy policy for further information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we would seek to maintain confidentiality. Your continued use of this website or of our services is taken as your consent to disclosure in these circumstances.
Advertising
Retargeting Ads: Sometimes the Website may participate in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.
Affiliate Program Participation: The Website may engage in affiliate marketing, which is a process of embedding tracking links into the Website. When you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.
Other Websites’ Embedded Content
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Your Rights and Controlling Personal Data
Choice and Consent: It is your choice to provide us with your personal information. You can choose not to provide personal information. If you do not wish to provide personal information to us, you are under no obligation to do so, however it may affect your use of this website, including your ability to purchase products or book services offered on the website. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information in accordance with this Privacy Policy.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act.
Sensitive Personal Information: The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at hello@compleatvitality.com.au and we will use our best efforts to promptly remove such information from our records.
Correction: If you believe that any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely upon you advising us when your personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us by email to hello@compleatvitality.com.au.
Contact Details
For any enquiries relating to the information above, please do not hesitate to email us at hello@compleatvitality.com.au.